Hotel Etiquette: What British Experts Won't Tolerate
In the world of travel, hotels can be a microcosm of society, with guests exhibiting a range of behaviors that reflect their manners and values. For British etiquette expert William Hanson, the hotel environment is a particular challenge, as it brings out the worst in some travelers. From noisy corridors to thieving toiletries, Hanson reveals the hotel habits that horrify him most and offers advice on how to improve.
The Commercial Factor
Hanson attributes the poor behavior of some hotel guests to the "commercial" nature of the industry. "It's a transactional proposition," he says, "so some people wrongly feel they are entitled to behave in a way that they wouldn't at home." This entitlement can manifest in various ways, from leaving rooms in a mess to being rude to staff. Hanson believes that the commercial aspect of hotels encourages guests to act in ways they wouldn't normally, blurring the lines between acceptable and unacceptable behavior.
American Influence
While Brits often consider Americans and Germans to be the rudest guests, Hanson argues that British travelers can learn a lot from their American counterparts. He references a scene from the classic British sitcom Fawlty Towers where diners complain about their meal, but an American guest has the confidence to address the issue directly. Hanson believes that this directness is a sign of respect and courtesy, and it's a trait that British travelers could benefit from adopting.
Respecting Hotel Staff
Hanson emphasizes the importance of treating hotel staff with dignity and respect. "Everyone in any industry deserves that," he says. When guests interact with staff, they are forming an impression of the hotel, and this can impact their overall experience. Hanson suggests that using reward schemes and being a "decent human being" can go a long way in securing upgrades or additional perks. He also advises guests to remember staff names, as this simple gesture can make a significant difference in the level of service received.
The Art of Hotel Reviews
Hanson acknowledges that hotel reviews can be skewed towards the negative, especially among British travelers who are more prone to pessimism. He believes that hotel reviews should be used to praise as well as to complain. "Hotel reviews are not just there to complain," he says, "they are there to praise as well." By writing positive reviews, guests can highlight the excellent service they received, which can help balance out the negative feedback and provide a more accurate representation of the hotel's quality.
Hotel Corridors: A Place of Serenity
Hanson draws a parallel between hotel corridors and cathedrals, emphasizing the importance of maintaining a quiet and serene atmosphere. He notes that hotel corridors should be quiet during the day, as guests may be sleeping after working overnight. Disruptive behavior, such as children running down the hallways, can disturb other guests and undermine the hotel's primary function of providing a peaceful rest.
Toiletry Etiquette
When it comes to hotel toiletries, Hanson draws a clear line between what is acceptable and what is not. He considers taking hair dryers to be theft, while items like cotton pads, nail files, and sewing kits are fine to take. Many hotels are now adopting sustainable practices by refilling bottles attached to the wall, making it clear that guests should not take these items. Hanson also advises against taking towels, bedding, robes, or slippers, as these are provided for the guests' comfort and should be left behind.
Luggage Etiquette
Hanson expresses his aversion to seeing luggage in hotel corridors, especially in high-end establishments. He believes that guests should utilize the concierge, porters, and bellboys to assist with luggage, rather than schlepping it themselves. By delegating this task, guests can ensure a more comfortable and efficient check-out process, and they can appreciate the service provided by the hotel staff.
In conclusion, William Hanson's insights offer a unique perspective on hotel etiquette, highlighting the importance of respect, courtesy, and awareness of the hotel's commercial nature. By adopting these practices, travelers can enhance their hotel experiences and contribute to a more pleasant environment for all.
